Terra Voted Top 5 in CGT Readers’ Choice Award

Consumer Goods Technology

This year’s Supply Chain Planning list shrunk from 10 to five companies, with respondents awarding more votes to a much smaller group of vendors than ever before. What does the drastic change in the results imply for the CG industry? Lora Cecere, partner, Altimeter Group, provides answers on a range of questions, including the following.

“What about the results themselves? Is this what you would expect in this category?
Cecere: Yes and no. The big suite ERP vendors enjoy strong loyalty with the CIO, but sometimes high frustration with the line-of-business user. In my opinion, the companies that provide the best customer experiences are rated at the bottom here. Terra Technology does a great job on delivering the customer experience. This is the same with Logility. User conferences and sales interactions are high touch, but they are rated number four and five. I am also surprised that a large ERP company rated so highly for small and medium businesses. The cost and implementation time of enterprise applications is still a major concern for companies of this size.”